Privacy Policy RajaWin —
Your Security, Our Priority

1. Introduction

Welcome to RajaWin's Privacy Policy page. As the operator of a trusted online entertainment platform in Malaysia, we take our responsibility to protect the privacy and security of every member's personal information seriously. This policy clearly explains how we collect, use, store, and protect your data when you use RajaWin's services.

By registering or using any of our services — whether via the website or mobile app — you agree to the terms set out in this Privacy Policy. We encourage you to read this document carefully so you understand your rights as a user.

2. Information We Collect

RajaWin collects several categories of information when you interact with our platform:

• Registration Information: Your full name, date of birth, email address, phone number, and username provided during account registration.
• Identity Verification Information (KYC): Copies of your identity card, passport, or other supporting documents requested for account verification and legal compliance purposes.
• Financial Information: Details related to deposits and withdrawals such as bank name, account number, and transaction records — however, we do not store credit or debit card details directly on our servers.
• Usage Data: Platform activity, games played, active session duration, IP address, device type, and browser information.
• Communications: Any messages you send to our support team via email or chat.

3. How We Use Your Information

The information we collect is used for the following purposes:

• Verifying your identity and activating your new account.
• Process your deposits, withdrawals, and financial transactions smoothly and securely.
• Provide responsive and effective customer support.
• Sending account-related notifications, promotions, and service updates.
• Detecting and preventing fraud, money laundering, and suspicious activity.
• Meet legal obligations and comply with regulatory authorities.
• Improving user experience through aggregated data analysis that does not identify individuals.

4. Sharing Information with Third Parties

RajaWin is committed to not selling or transferring your personal data to third parties for marketing or commercial gain. However, in certain circumstances, we may share information with:

• Payment service providers: To securely process your financial transactions through designated channels.
• Technology partners: Companies that help us manage the platform's technical infrastructure, subject to strict confidentiality agreements.
• Relevant authorities: When required by law, court order, or direction from a legitimate regulatory authority.

Every third party that handles RajaWin user data is required to comply with data security standards equal to or higher than those we apply ourselves.

5. Data Retention and Deletion

Your personal data is retained for as long as your account is active or as long as necessary to fulfil the purposes stated in this policy. After account closure, we may retain certain records for a defined period to meet legal, tax, or legitimate business requirements.

Once the retention period expires, your data will be securely deleted or anonymised so it can no longer be linked to your identity.

6. Information Security

We implement comprehensive technical and administrative security measures to protect your data from unauthorised access, disclosure, alteration, or destruction. These include:

• 256-bit SSL/TLS encryption for all data transmissions.
• Use of hashed passwords that cannot be reversed or read.
• Strict access controls for staff handling sensitive data.
• Regular security audits by independent third parties.
• Active intrusion detection system operating around the clock.

While no system can guarantee absolute security, we continually strive to apply industry best practices to minimize risk.

7. Cookies and Tracking Technologies

The RajaWin website and app use cookies and similar technologies to deliver a better experience for you. These cookies serve to:

• Keeping your login session active so you don't have to sign in repeatedly.
• Remembering your personal settings and preferences on the platform.
• Analyzing usage patterns in aggregate to improve our services.

You can control or delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some features on our platform.

8. Your Rights as a User

As a RajaWin member, you have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete information.
• Right to Erasure: Request deletion of your data, subject to applicable legal obligations.
• Right to Restrict Processing: Request that we restrict how we process your data under certain circumstances.
• Right to Object: Object to the processing of your data for direct marketing purposes.

To exercise any of the above rights, please contact our customer support team. We will process your request within a reasonable timeframe and keep you informed of the outcome.

9. Children's Privacy

RajaWin is an adult entertainment platform that only accepts members aged 18 and above. We do not knowingly collect personal information from minors. Should we discover that a child's information has been collected without our knowledge, immediate action will be taken to delete that information and close the account.

10. Changes to This Privacy Policy

RajaWin reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any significant changes will be communicated to you via email or a prominent notice on our website at least seven days before the changes take effect.

We encourage you to review this page periodically so you are always aware of how we protect your privacy. Continued use of our platform after any changes take effect will be considered acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or complaints regarding your privacy and data protection, do not hesitate to reach out to our team. We are always happy to help.